The Boring Stuff

Terms & Conditions


A 50% deposit is required to confirm your booking. This may be paid by internet banking or credit card (Visa or Mastercard – a 2% credit card service fee will apply) by phone or email. In the case where payment is paid by International Monetary Transfer (IMT) then all processing fees need to be met by you as in most cases there is a fee to you to initiate the transfer and a fees to us to accept the inbound transfer. Please make sure at the time of setting up an IMT that you select the option to bear the cost of both outbound and inbound fees. 

If your booking is made within 30 days of your departure date, then you must pay the entire cost of the booking as confirmation. 



Payment must be made in full, a minimum of 60 days prior to your departure date. 



Our itinerary service is provided to you at no cost until such time you are happy with your itinerary plan and quote, we provided. Paying the deposit implies that you understand your itinerary and consent to finalising the confirmation with Hauraki Cycle Trail and other providers. If at any point after your deposit has been paid and you wish to amend your itinerary extra charges will apply. 

Modifying your multi day package incurs an additional charge of $40 to amend the booking. 



Partial cancellation where some members of the group cancel but the rest of the group proceed. Any refund due will be calculated based on the customers that are cancelling, for example, if two people from a group of ten cancelled outside 30 days for departure then 50% of their portion of the deposit would be withheld. 

All Cancellation must be made in writing. 

(a) Cancellations outside of 30 days to departure: 50% of deposit withheld. Additional fees will apply if contracted providers have cancellation policies that come into effect earlier than 30 days prior to departure (e.g. 60 days etc). 

(b) Cancellations between 30 days and 14 days to departure: refund of payment is dependent upon contracted providers discretion and their own cancellation policies. 

(c) Cancellations within 14 days of departure and while on the rail trail: No refund available. 

We highly recommend you take out travel insurance to cover unexpected eventualities. 



Stated rates may be subject to change without notice pending payment of a deposit and subsequent confirmation with the provider. Hauraki Cycle Trail quote’s accordingly with the provider (HCT is not as we are not liable that is beyond our control should the provider alter pricing due to the time period being outside a month before a deposit has been provided to confirm the booking. 



The Client accepts that cycling and associated activities have inherent risks, that can be dangerous. The Client accepts all responsibility and liability for ensuring their own safety. Hauraki Cycle Trail, reserve the right to withdraw any person/s who it believes is likely to be a danger to themselves or others. 



To the extent permitted by law, I hereby release, waive, discharge, hold blameless and indemnify Hauraki Cycle Trail from any and all liability for death, disability, personal injury (including mental injury), property damage, property theft, loss of personal equipment and all other foreseeable risks, claims or actions of any kind (including negligence) whatever and however occurring which may arise, at any time, from or in connection with, directly or indirectly, as a consequence of you carrying out the activities detailed in the itinerary. The client must provide their own travel insurance to cover their expenses in cases of unforeseen circumstances. The client must provide any medical details 

That may adversely affect their participation (e.g. asthma, pregnancy, chronic conditions) at the time of booking, so that we may discuss contingency planning with you. 



If the client has chosen to contract us for BIKE HIRE then the Client is liable for damage caused to any bicycle hired from Hauraki Cycle Trail while using or in charge of the bicycle. We expect that bikes will experience general wear and tear, and this is accepted, however, this does not extend to broken components where the user has had an accident, has been negligent or purposefully damaged the bicycle. In all cases, the Client will accept responsibility and pay for the repair of damaged or broken items, noting that we will only pass on the wholesale cost (incl GST) of the component plus any labour. 



Hauraki Cycle Trail will endeavour to provide the Client with the requested type of bike, eg MTB, Comfort bike, kids bike or E-Bike. From time to time this may not be possible due to reasons outside of its control and we will provide an alternative bike. In the case of an E-Bike hire we will always endeavour to source an E-Bike from another local company if possible. We will endeavour to get you onto your requested type of bike as soon as practicably possible during your journey. 

As we continuously update our bikes and manufacturers modify/change the names, styles and availability of models we may need to resource a different make or model from what we intended. In such cases, we will seek to source the best alternative to fit the required style of bike. As such we may not provide the exact model that you’ve requested but we will always provide the style (e.g. MTB, Comfort, Kids, E-Bike etc). 



The client acknowledges that they have sole responsibility for their personal possessions while undertaking the activity. 



If you are being transported by Hauraki Cycle Trail – Sherpa Shuttle and you are delayed such that you miss the departure time, we can wait for a maximum of 15 minutes in most cases (at no charge). We will try and contact you if you haven’t already made contact yourself. If you have still not arrived once that period has elapsed then if the schedule permits we will continue to wait for you and charge you a waiting time fee of $50 per hour or part thereof, calculated from the scheduled meeting time. In the case that we cannot wait for you because we have obligations to other customers then we will have to depart, and you will forfeit your fare. We will assist with finding you an alternative transport option if one exists. 

(a) Sherpa Shuttle / Hauraki Cycle Trail cannot be held responsible for damage or loss to private bikes carried on a trailer. 

(b) Sherpa Shuttle / Hauraki Cycle Trail cannot be held responsible for damage or loss of luggage while not in our possession, but we will take the utmost care of your processions with the understanding that the bags are labelled to prevent loss while in transit. 

(c) Sherpa Shuttle/ Hauraki cycle Trail has the right to refuse to carry you if you are under the influence of drugs or alcohol, or you are behaving in a manner that is or may be dangerous, unlawful, offensive, abusive, intimidating or annoying to the driver or passengers. 



This agreement is governed in all respects by the laws of New Zealand. Note that these Terms and Conditions are subject to any rights or remedies the Client may have under the Consumer Guarantees Act 1993. 

Payment in full must be received 60 days prior to your booking commencing or your 

Credit Card details will be held as security until payment is made. Confirmations may be received either verbally or in writing. – Cancellation outside 30 days of departure: Hauraki Cycle Trail will retain 10% of the total cost of your booking and 90% will be refunded into a New Zealand bank account of your choice or reversed onto your credit card. – Cancellation between 29 – 15 days of departure: Hauraki Cycle Trail, will retain 50% of the total cost of your booking and 50% will be refunded into a New Zealand bank account of your choice or reversed into your credit card – Cancellation within 14 days of departure: You will receive no refund for cancellation within 14 days of your booking commencing. – Cancellation after commencement of booking: You will receive no refund once your booking has commenced. – Cancellation due to bereavement or health reasons will be dealt with on a case by case basis.